We understand that getting a new puppy is a process that takes time, and it should be. We want you to think it thoroughly and be 100% sure before committing. This is why we offer free consultation prior to making the payment, and you can even schedule a video call, in case you cannot make it to the store, to make sure the puppy you want is the right fit for you. Please do bear in mind that after the payment is done we do not offer any refunds, nor we offer refunds once the puppy is picked up from the store or delivered to you. The only circumstance when we would take the puppy back is those as outlined under our health guarantee and terms and conditions.